Cookie Policy

COOKIE NOTICE

This cookie policy is in effect as and from 25th May 2018.

INTRODUCTION

This Cookie Policy informs you why we have cookies on https://www.ntesitsupport.ie/ and how we use them.

Like many companies, we use cookies on our website to collect information which helps us enhance your experience. For example: through personalized content, to provide social media features, or to analyse our traffic.

We respect the privacy of all visitors, so we outline how you can change or reject the cookies used on our website.

This policy should be read in conjunction with our Privacy Policy that explains how we use personal information.

If you have any questions after reading this document, please contact dpo@ntes.ie.

WHAT IS A COOKIE?

Cookies are a piece of data stored by your browser (e.g. Chrome, Safari, Internet Explorer, Firefox, Edge) on your computer or mobile device.

Websites use cookies to store preferences regarding your browsing, for example, to enable you to navigate more efficiently or to have a more customized and improved online experience.

Cookies can help a website to identify users, to remember user preferences, and to help visitors complete tasks without having to re-enter information as they browse from page to page.

There are 3 distinct types of cookies:

Session Cookies expire at the end of the user’s session. The duration of a session depends on the browser and could end when the user closes the tab, closes the browser or even switches apps.

Persistent/Permanent Cookies stay on the user’s browser even after the session is ended. They have individual expiration durations depending on its requirement.

Third-Party Cookies are those which gather data from users’ browsing habits and patterns, and which allow the third-party to track users over multiple websites.

WHY DO WE USE COOKIES?

We use cookies on our website for:

  • providing customized access to private areas of the website
  • to identify if cookies are enabled or not
  • to provide visitors with a convenient user experience
  • to track traffic habits and demographics so we can assess and adjust the site for an improved visitors’ experience.

WHAT COOKIES DO WE USE?

NAME
EXPIRATION TIME
DESCRIPTION
viewed_cookie_policy 1-year Holds for 1-year whether you viewed the cookie policy.
wordpress_test_cookie SESSION This is a test cookie, to see if cookies are enabled.
PHPSESSID SESSION The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. We use it to establish a user session. This is needed as part of the security
cc_cookie_decline SESSION This stores the user’s non-consent to use cookies. Value : “YES”. This does not use unique identifiable data.
cc_cookie_accept SESSION This stores the user’s consent to use cookies
_unam 3 Years The “__unam” cookie is set as part of the ShareThis service and monitors “click-stream” activity, e.g. web pages viewed and navigated, and time spent on pages.

We are advised that the ShareThis service only personally identifies you if you have separately signed up with ShareThis for an account with them and given them your consent.

_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.
AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_ 90 days Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.
settings SESSION Our support system on https://help.ntes.ie uses a cookie during the two-factor authentication process to allow technical support connect to a remote computer if requested by client.
Third-party cookies variable Some of the cookies set on the site may be served by third-parties and not directly related to NTES IT Support. If you are a member of a social media site the interfaces configured on our site allow the social media site to connect to your site visit and browsing behaviour to the personal data held on your social media site If our website has an third-party functionality (For example a video embedded from YouTube) the third-party may utilize cookies. These third-parties have their own privacy and cookies policy and you are advised to review them separately.

If you require further information about Google Analytics please view:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Security and Privacy in Google Analytics:
https://support.google.com/analytics/answer/2838718

MANAGING YOUR COOKIE PREFERENCES?

Not all cookies that are used on our website could uniquely identify a person or a device that the person is using. However, we want to afford you the opportunity to reject all cookies if you wish.

Cookies are meant to improve the user experience, but some users prefer to set restrictions on the types of cookies that can be stored on their device.

You can modify your browser to reject all cookies or accept them on certain sites, you can also clear your cookies at any stage manually. Please visit your browser’s help page for more information.

Click ACCEPT COOKIES to accept the use of cookies on our site.

Click REJECT COOKIES to reject the use of cookies, and we will only use a cookie to identify that you have rejected the use of cookies and 1-session ID to ensure that you do not keep getting asked whether you want to use cookies or not.

It is important to note it may affect your ability to use our website if you choose to restrict or disable cookies. But if you wish, you can change your choice at any stage by clicking on RESET COOKIES.

UPDATES TO THIS POLICY

Once our new policy takes effect, we may change the policy from time to time, in a whole or part, at our sole discretion or to fulfil a legal obligation. You may also request a copy of the most recent version of this policy by contacting us at dpo@ntes.ie

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