Wallace Reidy & Company Solicitors
One of Limerick’s most established legal practices, Wallace Reidy & Company specialise in areas such as personal injury litigation, wills, trusts and estate administration, residential and commercial property and employment law. In addition to standard legal services, they also have a particular area of expertise in compulsory purchase orders, local government legislation and procurement.
NTES were initially invited to support the existing phone infrastructure. We extended the life of an ageing PBX system through the expertise of our Telecoms Engineer, while we got to work on other aspects of the IT network as part of our ‘Rely’ support service. This involved cloud backup on the Server and updated Anti-Virus security on each user’s PC. We also carried out some repair work to legal industry specific hardware and software including dictation equipment, fax machines and case management software.
With everything locked down and operating smoothly and consistently we returned our focus to the phone system. We replaced the conventional PBX system with 3CX VoIP software and installed state of the art phones. This significantly reduced line rental charges as well as call billing charges. Colleagues have the opportunity to take their desk phone with them everywhere through the 3CX App for use on all mobile devices.
The final piece in the jigsaw was to migrate email to the cloud. Not only does this offer better security, it also takes pressure off the server and reduce backup bills.
NTES are proud to work with such an established law practice in Limerick who themselves have been awarded the Q3000 standard by the Institute for Legal Research and Standards.