Background: The Powerscourt Hotel in Wicklow, formerly the Ritz Carlton Powerscourt, is set on the majestic Powerscourt Estate, right in the heart of ‘The Garden of Ireland’. Unquestionably Ireland’s finest 5-star hotel in terms of its setting and history, the hotel is a superb example of Palladian-style architecture,
The Challenge: When we first became involved with the hotel in 2013, the then Ritz Carlton Powerscourt was hugely over-specified in terms of its hardware. There were over 100 PC’s in place for a complement of 80 staff, with no less than 35 servers on-site.
To aggravate the situation, much of the hardware was old and out-dated, with high running and maintenance costs.
Our involvement: Our first response was to carry out an extensive survey of the hotel’s hardware and software inventory, including listing the current and projected need for contractors across technologies such as CCTV, A/V, AirCon, Wireless and Security. In other words, we audited everything that touched the network.
Following the audit process, we recommended that all hardware elements be replaced rather than upgraded, as they were so far out-of-date to make upgrading a non-starter from an ROI perspective.
We also recommended, however, that we would only provide hardware for staff members who absolutely needed it. We reduced the number of PC’s from 100 to just 60 and just six servers were installed to replace the original 35.
As part of the overall migration process, we migrated the network to the latest version of Windows server. The entire server migration took place in just 24-hours, causing minimal interruption to the hotel’s day-to-day operations.
Our team also lived on-site for the initial two weeks of the project. As the old hardware was removed, we were on hand to replace it instantly, ensuring absolutely minimal downtime of the hotel’s key IT systems.
The Outcome: Our reduction of hardware and server costs was so extensive that our costs were paid for in energy savings alone.
Since then, we have maintained and supported the network with a flexible combination of on-site and remote staff. This proved to be significantly more cost-effective than employing fulltime on-site technical staff.
As the outsourced IT partners to the hotel, we’ve recently continued our involvement by reviewing the telephone costs and the technical setup.
We are achieving savings of between 30% and 50% on voice services alone, and continue to play a proactive role in identifying other cost-savings.
“NTES offer a friendly comprehensive IT support service. The company and its people are extremely organized and communicate and address the needs of their clients. I have found NTES to be a major asset to our IT infrastructure. Their assistance with the continuous improvement of our IT service is paramount to our business.” John Anders, Technical Liaison Officer.