MCC Muti-Color Label Technology

IT Support with 3CX VoIP PBX extended from Drogheda to include new install in Castlebar

MCC Muti-Color Label Technology

NTES were recently selected to install a VoIP system in MCC Multi-Color Label Solutions in Castlebar.

Multi-Color Ireland supports the Healthcare, Food & Beverage and Consumer Durables markets with innovative premium label solutions including substrates and embelishments.

Having previously installed at MCC’s sister plant in Drogheda we were able to extend the existing 3CX soft PBX on Drogheda’s virtual server environment to Castlebar via an existing VPN between the two sites.

Our first task however was to upgrade the existing 3CX license in Drogheda to the latest V16 release of software. We also expanded from 16SC to 32SC.

We then imported the new users for Castlebar on the system assigning names, numbers and extensions on our easy to use import template. As is typical we discussed the call behaviour plan with the client to determine Auto attendant and Call Queue preferences for editing in at the backend.

Much of the setup work was carried out remotely in conjunction with MCC’s IT Team, and we ran two pods of engineers to work on either site concurrently in one day to minimise disruption to operations.

The hardware mix involved Fanvil’s X4 SIP phone which is our recommended Executive IP Phone. We installed a touch-screen conference phone and used a Fanvil X6 for reception use where it’s 12 BLF keys over 5 pan-screens allow visibility of 60 extensions.

3CX is a world leading VoIP PBX that is at equally at home in a production environment such as MCC, as it is in Call Centre. MCC will enjoy an enhanced feature set including mobile app, video and voice conferencing, hot-desking and call reports – all as standard features. In either site the power consuming legacy analog PBX system is now replaced by a hosted solution with automatic updates and inbuilt intuitive and dynamic protection.

Our thanks to MCC for their continued support in Drogheda and Castlebar. To find out how your company or organisation can improve its PBX functionality, make significant savings and deliver a video conferencing system contact NTES today :

Limerick: 061 386600

Dublin: 01 9011234

Cork: 021 6030707

e-mail: sales@ntes.ie

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